Frequently Asked Questions
Do you take wholesale orders?Normally, no. We are a small, family business and can't usually keep up with wholesale demands. However, we are willing to consider wholesale orders depending on the volume of our retail business at the time. Please contact us to inquire.
What fabrics are used for the bags and cloths?Most of our fabric products are made with 100% cotton fabric. If another fabric is used for a products it will be clearly stated in that product's description. Our silk bags are made of 100% Dupioni silk.
Are your tarot bags lined?
Most of our bags are not lined, but they have tidy, professionally finished (overlocked or serged) seams on the inside. They are guaranteed not to fray. If a bag is lined, it will specifically say so in the description. Most of the our reading cloths are not lined. The description will say either "reversible" or "lined" if we have used two layers of fabric. The only style of bag that is always lined is our Double Draw Silk Bag, which is lined with a second layer of silk.
Hey! What happened to the bag I loved?
When we sell out of a particular pattern, we mark that item as out of stock while we search for more of the same fabric. Most fabrics go out of print after a few years, and become more and more expensive and difficult to find. Usually we can find a fabric very similar to the original pattern, but some of our favorite patterns are irreplaceable! Our recommendation is this: If you love a bag, buy it. We make no guarantees about the future availability of our bags.
What size tarot bags do you have?See our Bag & Cloth Sizes Guide for descriptions and dimensions of our bags and cloths.
What are your return/refund policies?
- Bags, cloths, and other products that we make ourselves: We want you to be 100% satisfied with your entire shopping experience at Tarot Totes. If you aren't pleased with your purchase for any reason, contact us within 48 hours of your order's arrival. We will work with you to make sure that you're completely satisfied. We will either exchange the item for another of the same or lesser value, or will refund the cost of the item upon its return to us.
- On decks, deck & book set, and books: If the item arrives damaged, contact us within 48 hours and we will replace it free of charge after the damaged item is returned to us. Removing the shrink wrap on decks and sets reduces the value drastically. For this reason, we only issue refunds or store credits for 40% of the purchase price. To avoid disappointments, we recommend that you read the reviews and look at images of cards prior to purchase. We provide pictures of many tarot cards, both with the bags and in our tarot cards shop, but we also recommend Aeclectic Tarot and Tarot Passages where you can see more pictures and read reviews.
To be eligible for a full refund, items must be returned with 45 calendar days of order's receipt (based on tracking information). You are responsible for any return shipping charges.
About the Cords
- Most of our bags close with 3/16 inch (4 mm) drawstring cords. On our Double Draw bags, we sometimes offer a "Thin" cord option. These are 1/16 inch (about 2 mm). Some people prefer this size and look.
- If you would like a cord that is a different color or style than those offered on the product page, please leave a note in the comments section when you check out. You can see a selection of our cord colors here.